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Water Slide Atlanta's
Frequently Asked Questions


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Get Answers to Atlanta's Most Frequently Asked Questions


Why should I choose Water Slide Atlanta?

Event organizers and households opt for Water Slide Atlanta because:

  • Your delivery, setup, and pack up time is on us so that your event is a “go” before guests arrive, and rented items are swiftly taken down once your event ends.
  • We offer world-class customer service. Many companies will say it, but our reviews prove it.
  • We provide event planning checklists (upon request) to help you throw your dream party.
  • We pride ourselves on being more than a party rental company: we’re your guide to all things party rentals.
  • What kinds of events and parties do you rent out inflatable Rides and Games for?

    We have yet to come across an event for which we couldn’t supply inflatables or other party rental items, but if you have doubts, be sure to click the chat icon below to speak to a customer care rep about your concerns, or give us a call. We would be more than happy to hear from you!

    Do I need to place my reservation far in advance?

    That’s a great question. We know the struggle of having to wait, circle back to the site, and discover the item you had your eye on was booked by someone else.

    Book early so you know the details of your event. We provide a risk-free cancellation up to 24 hours before your event and guarantee a full refund of any money you’ve paid upfront as a deposit. We know crap happens. Weather shifts, kids get fussy, and plans change. We’ve got your back at Water Slide Atlanta.

    Which forms of payment do you accept?

    Electronic payments or checks only.

    Do you offer multi-unit discounts?

    We do not.

    Can you set up on any type of ground surface?

    It would be better to tell you where we don’t set up. We cannot put up inflatables on gravel, slopes, or uneven terrain. If you’ve got an event planned but you’re uncertain about its location, drop us a call, and we’ll help clear up the details.

    Can you set up in a city park or other public spots?

    Absolutely; however, you are responsible for arranging permission for equipment rented and put up in other public locations. If proof of insurance is required, you may have to factor in an extra 2-3 business days for processing requests. If you have additional questions, call our customer care reps, who will be glad to guide you with the rental process.

    Can you put up inflatables in an apartment complex?

    There are always limitations when it comes to events held at an apartment complex. In order to set up at an apartment complex, your event should be approved by the HOA or leasing office (we will ask for this proof), and any inflatables will be put up in the common area around the clubhouse or leasing office.

    How many people can be in an inflatable at once?

    Each inflatable or ride has an exterior safety label fixed on display, which specifies how many participants can play in the inflatable at one time, and displays the weight limitations for your attraction. Please be aware that adult supervision is needed at all times when children are using our rentals.

    Are your products safe and hygienic?

    Without a doubt! As a family-owned business, we care about your family as much as we care about ours. All of our inflatables are routinely disinfected - as well as washed and inspected after each rental. We are committed to providing your kids with a safe and sound, enjoyable play environment.

    Can I cancel or reschedule my event with ease?

    Yes. Cancellations made more than 24 hours from your delivery time result in a 100% refund.

    We will reserve your deposit as a rain check in case you decide you would like to reschedule your rental date instead of canceling it. When you need the items you rented, the rain checks on file prevent them from returning to inventory. We keep them on file for up to a year, so you have all the time you need to set a new date for your event.

    Please note, if you cancel or reschedule less than 24 hours in advance, we will apply a 25% restocking fee to your deposit before refunding you the rest.

    Can your inflatables be installed indoors?

    Certainly! Our units can be set up indoors or outdoors! While we have some shorter units, you will need to have enough ceiling height (about 18’-20’) to accommodate most of our products. The inflatable should not be set up close to warm lights, fire prevention equipment, air conditioning vents, or anything else that could prove a fire hazard. Most gymnasiums, halls, churches, malls, or any other large building with available height will work!

    Do I have to tip the delivery team?

    Tipping is optional and is not necessary. If you feel like the level of service you received is deserving of a tip, please feel free to give our staff a handy tip. Our worker bees would appreciate it.

    What do I do if I encounter a problem with the inflatable or it loses power?

    1. Take your children out of the inflatable at once.
    2. Ring your delivery driver or our office at 404-500-6500 to inform us of any issues regarding personnel or equipment. In case of an actual emergency, it is advisable to call 911.
    Interrupted power is the most common source of inflatable failures, so examine the circuit breaker to see if it has tripped. If the circuit breaker has tripped, check if other electronics are drawing power from the same circuit and plug them somewhere else. After that, reset the breaker.

    Does an inflatable require a lot of electricity?

    All of your rentals are powered by a blower that uses a 110-volt, 20 AMP, three-prong electrical outlet. This is standardized. Each blower draws about 9 to 10 Amps (1,000 -1,100w), which is one-half of the power a corded electric leaf blower uses.

    Note that your power supply should be within 100 feet of the unit, and the blower must be plugged in to keep the product inflated.

    Electricity must not be shared between concession equipment and inflatables. They are powered by a standard 110-volt, 20 AMP, three-prong electrical, and each requires 7 to 11 Amps (900-1,300w) which is roughly the same power a coffee maker uses.

    Remember, our delivery team will install the inflatable and concession equipment for you, so a lot of this won’t be handled by you, but it’s helpful to know how it works.

    Please keep in mind: Generators provided by Water Slide Atlanta may only be used to power Water Slide Atlanta equipment. Generators are used to feed rental units when there aren’t enough power sources on site. Take a quick look at our Accessories page for information on units and pricing.

    Still Have A Question?

    If the questions and answers above don't address the specific question you have, feel free to call us at 404-500-6500 to speak with a member of our team.

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